Refund policy

Change of mind

If you regret the choice of your order and want to return a product(s), please, notify us by email to info@theorganiccompany.dk and return it to

Textile Logostics/ The Organic Company
Att. Webshop
Fabriksvej 20
DK-7441 Bording
Denmark
within 14 days from the day you have received the package. Please, ensure to include a copy of your invoice.

The product(s) cannot have any signs of usage and the original labels and hangtags must be originally placed.

Please, be aware that you are responsible for choosing a carrier that can provide tracking and insurance and we can not be held responsible for the freight cost.

As soon as your order reaches our office, we will refund you the money.

Warranty & defects

We will evaluate any cases of complaints individually.

When you wish to file a complaint, first thing you need to do, is to send us an email to info@theorganiccompany.dk containing a description and pictures of the problem. Please, also attach a copy of your invoice. We kindly ask you to complete this process before returning the product(s).

In cases where the complaint is justified, we will send you a return label by email.

Returns

Please, return to:

Textile Logistics/ The Organic Company
Att. Webshop
Fabriksvej 20
DK-7441 Bording
Denmark

When returning an order, you are responsible for choosing a carrier that can provide tracking and insurance. Please, ensure to include a copy of your invoice. 

Exchange

Please, note that The Organic Company does not exchange the returned product(s), but only refund the purchase. If you need another product, please, follow the return guide above and place a new order. For further questions, you are welcome to contact info@theorganiccompany.dk.