RETURN

CANCELLATION

As a consumer, you have a 14-day right of withdrawal when you shop with us. The cancellation period expires 14 days after the day you receive your item.

If you wish to cancel your purchase, you must notify us before the deadline expires – either by email to info@theorganiccompany.dk or by using the standard cancellation form in the terms and conditions. You can also use this link: Cancel your purchase here

Once you have notified us, you have 14 days to return the item to:
System Transport A/S
Att.: The Organic Company
Kumlehusvej 1, Port 56-58
4000 Roskilde

You must pay for the return yourself, and you are liable if damage occurs during transport. We recommend that you choose a carrier that can provide tracking and insurance. Please send a copy of your invoice with you.

If the item has lost value because you have used it in a way other than necessary to determine its nature, properties and function, you can only get a part of the purchase price back.

We will refund all payments received from you no later than 14 days from the day we receive your notification that you want to cancel the agreement. We may withhold payment until we have received the item, unless you send us documentation that you have returned it.

WARRANTY AND DEFECTS

When you shop with us as a consumer, the rules of the Danish Sales Act apply to purchases of goods. This means that you have a right of complaint for 24 months.

If your complaint is justified, you can have the item repaired, exchanged, your money back or a reduction in the price, depending on the specific situation.

Send us an email to info@theorganiccompany.dk with a description and pictures of the problem, and please attach a copy of the invoice before you return the item. If the complaint is justified, we will refund your reasonable shipping costs.